ONLINE CUSTOMER SERVICE LEAD

Samsøe & Samsøe is looking for an Online Customer Service Lead to join our e-commerce team. The Online Customer Service Lead will be an integral part of the e-commerce team with the responsibility of driving and managing all customer service channels to ensure a perfect service to our online customers. The ideal candidate is dedicated to service performance and is eager to develop our online customer service within all support systems. RESPONSIBILITIES Ensure delivery of perfect customer service across all channels (e-mail, phone, live-chat, social etc.) Develop and track our service level across all social platforms Weekly reporting and monitoring of customer service such as NPS score and Resolution time etc. Effectively collaborate with e-commerce team members and our warehouse team personnel YOUR PROFILE 2+ years of relevant customer service experience Demonstrate strong communication skills and decision making Passion for apparel/clothing and customer shopping behaviour Self-starter and results driven Expert in interpersonal relations Excellent communication skills both verbally and in writing Fluent in Danish and English (German, Swedish or Norwegian would be a plus) both verbally and in writing Positive, extroverted and service minded Strong time management and multi-tasking skills Experience in a fast-paced retail environment Experience in Salesforce Sales/Service Cloud and Navision is a plus WE OFFER YOU An interesting and challenging position in a fast-growing international company An exciting and busy workplace with a strong and supportive team of colleagues A job with many possibilities and opportunities for personal development An attractive salary package that will match your qualifications The position is fulltime and is based at the warehouse in Herlev. We are looking to fill this role with immediate effect.