Research and Information Internship - Refugee Status Determination

UNHCR, the UN Refugee Agency, is offering an internship within the Refugee Status Determination Section, which sits within the Division of International Protection (DIP) at Copenhagen Headquarters in Denmark. UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. One of our unique areas of expertise is Refugee Status Determination (RSD), the process by which governments or UNHCR determine whether a person seeking international protection can be considered as a refugee. The intern will assist with the maintenance and improvement of knowledge-sharing platforms maintained by UNHCR to RSD professionals. This includes Refworld, the world’s leading website with information to support research and decisions on refugee cases. -- Organisational context The RSD Section is responsible for overseeing and providing strategic support to UNHCR offices and governments in their RSD-related work. The Section is also responsible for drafting UNHCR’s country-specific policy guidance documents, which are used by States and by UNHCR staff to guide decisions on claims for refugee status. Moreover, the Section maintains Refworld - http://www.refworld.org/ (a global database for asylum decision-makers), as well as a community of practice for RSD practitioners within UNHCR. -- The position We are seeking a dynamic, independent and proactive team player, with a strong interest in refugee issues, to complete a four-month internship. The intern will assist with the maintenance and improvement of knowledge-sharing platforms for RSD professionals. This includes curation of information for upload as well as analytic assignments related to improvement of the platforms. You will work closely with the Associate Research and Information Officer (based in Copenhagen) and other members of the RSD Section (based in Geneva). You will support the development of strategies to improve both access to and the quality of information that supports asylum research and decisions, and will play your part in achieving UNHCR’s objective of providing protection to people forced to flee. -- Duties and responsibilities - Monitoring of and curating information on human rights developments by selected sources for inclusion in the Refworld database. - Contributing to the strategic improvement of knowledge-sharing platforms on RSD, including content strategy, information architecture and user research, against the background of other UNHCR websites. - Conducting assessments, analytics and user interaction reports and tests of the platforms. - Assist with administration of the platforms, including user assistance and feedback and ensuring information provided is updated and relevant to users. - Any other tasks, upon request. - Essential minimum qualifications and professional experience required The ideal candidate will: - Be a recent graduate (completed studies within one year) or current student in a graduate/undergraduate programme from a university or higher education facility accredited by UNESCO; - Have excellent communication skills with demonstrated ability to work independently; - Be highly organised and have good attention to detail; - Have strong design and document formatting skills, including the ability to process large amounts of information in order to create simplified and clear designs; - Have strong research skills. This includes a good understanding of qualitative and quantitative research methods. Experience in user research and digital engagement is an advantage; - Fluent in English, including advanced writing and editing skills. Additional languages are desirable but not essential; - Have good experience using the Microsoft Office suite (Outlook, Word, Excel, and PowerPoint). Experience using Microsoft SharePoint, Case Management Systems, and Adobe Creative Suite is an advantage but not essential; - Be able to multi-task and to prioritise tasks; - Show a genuine desire to learn and adapt; - Have good interpersonal skills, and be a keen team-player; - Possess a Bachelor’s degree in a relevant field, for example Communications, Design, or Social Sciences; a demonstrable interest in Refugee and Forced Displacement Studies is an advantage. -- Location The successful candidate will be based with the team in the UN City in Copenhagen, Denmark. Obtaining and renewing current visas and residence permits including all associated costs, are the responsibility of the intern. The internship is a full-time role with working hours starting from 8.30am to 5pm Monday to Friday (40 hours per week).