Senior Experience Designer to Scale New Mobility Product

Do you want to unleash DSB’s innovative potential by creating digital products and services that lead DSB towards a sustainable future? Would you like to design user and customer experience and work closely with the product team on the mission to scale a new mobility product? Then join us as our new Senior Experience Designer! At DSB Digital Labs, we build internal startups that change the way people travel, commute, and move from A to B. We put sustainability front and center when we design solutions that use the power of public transportation to make seamless journeys for people. We are growing and expanding with a new division in the lab; Mobility Lab with the core task to scale our product, Kørmit. As our Senior Experience Designer, you will be joining the Mobility Lab at an exciting moment where we will soon go to market, and scale Kørmit. We have MVP and PoC tested Kørmit over the last two years with users - we tested Kørmit nationally across 6 stations last year with nine companies. Now, we need you to empower us further. You will be an essential part of our scaling journey, joining a diverse and committed team on the quest to encourage innovation outcomes. We expect you to bring value to the team by sharing your experience from previous roles and services, where you have been a part of scaling a (digital) product. Why we need you Digital Labs consists of three areas Exploration is our early innovation area that feeds potential startup concepts to the execution part of the lab. Execution consists of two speedboats, one of which Kørmit has just recently grown out of. Mobility Lab is newly established, and its purpose is to scale our mobility product, Kørmit, and test new mobility opportunities for DSB. We are taking Kørmit to the next level by realizing our product vision: We remove the friction in everyday commuting through a first and last mile solution that gives our customers the freedom to choose the means of transportation and put DSB at the center of sustainable travel. So, come join us on our journey! What you will be doing In this role you will Steer the CX and UX process and strategy in the Mobility Lab including sparring with the UX Lead in Digital Labs focusing on holistic CX and UX design Assist the agile product development Gather insight ongoingly, and be a good advocate for data driven development Facilitate workshops in the team and potentially with partners Conduct qualitative and quantitative research Create graphics and design for the product team Coach other UX’ers with a focus on empowerment, learning and growth Take part in creating UX copy writing for the app, website, digital campaigns, etc. You can look forward to working in a diverse team where you collaborate with developers, UX‘ers, customer support agents, and others. We take pride in sharing our mutual experience. Do you recognize yourself in some of the following? A solid design thinking approach and methodology incl. prototyping and testing skills Genuinely curious about users and customers A startup mindset and not afraid to jump in where it is needed Enthusiastic about tech, design, innovation, and learning Contribution to culture creation and catalyst leadership Proficient communication and visualization capabilities Significant organizational skills and systematic way of working And do you have experience with Scaling a (digital) product Converting data and insight into business value We hope that you also want to be social with your colleagues, as our lab sets a good framework for everything from foosball, Friday quizzes, and hangouts Unicorns come in many shapes and colours, so don’t hesitate to tell us why you might be the ideal addition to the lab even though you don’t check off all the marks above.