Qualitative Product Researcher

At Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce. We have exciting times ahead. While growing and expanding our markets globally, we are scaling up and looking for a new colleague to join as a Qualitative Product Researcher. We’re looking for someone who can bring an analytical perspective to our growing Research Team. You will be working is an integrated part of our dynamic Product Engineering Team; Informing UXers, Product managers, and Engineers about user behaviour and user needs through research methods such as Design Sprints, in-person research (moderated/unmoderated usability testing, interviews, workshops), fields visits and surveys. The Planday Research team is pioneering user research, capturing user interactions, and defining actionable insights that are helping to shape the future of shift work and people management at a global scale. We are daily working to understand difficult users’ problems with staffing, scheduling, payments, business reporting and absence (amongst others). As a Qualitative Researcher you will become a foundational element of a cross-functional UX team: Qualitative & Quantitative researchers, Copywriters and Designers. You will be working alongside dedicated Product Analysts, Data analysts, and Product Marketing to forge an understanding of people and business across Planday as an organisation. Scaling Our Research Practice: Planday UX team has grown a lot the last year as we’re expanding into new markets. We are pushing towards a more mature Research practice that can work hand-in-hand with cross-functional teams and support discovery with data and insights to help peers make informed product strategy, innovation and design decisions. As a Qualitative Product Researcher, you will be enabling leadership and Product teams by working on single or multiple projects, and be asked to self-manage your time and workload, while delivering data and insights that meet the high bar set by the teams. Senior members of the team can be tasked with mentoring more junior researchers, as well as looking at our qualitative research practice and tooling on a higher strategic level across the entire product eco-system. Requirements: * A passion to define and build a qualitative understanding of user experience in Planday. * Collect and analyse user behavior using ethnographic methods from social science, surveys, Design Sprints, workshop facilitation and others to understand user behavior and extract meaningful insights. * Understand and incorporate complex technical, design, and business requirements into research. * Prioritize and drive research to improve complex user flows. * Communicate findings to stakeholders in the company. * Make research findings convincing and actionable for both research experts and non-expert. * Define and measure qualitative UX goals in collaboration with Designers, Quantitative researchers, data scientists, and engineers. * Desire to work with amazing collaborative product teams supporting their decisions from concept to production. * Contribute to strategic direction around the future direction of Planday products. Benefits: * A great renumeration package with benefits like matching pension up to 8%, health insurance, parental/partner leave and generous vacation * Growth and progression opportunities – we want you to grow with us * Flexible remote work policies * Strong social culture with lots of team and company activities - such as Hackdays, social clubs and Friday bars * Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe * Scandinavian mindset with a healthy work-life balance and autonomous approach to work. We trust in you and your abilities * The opportunity to join Planday in an exciting time of scaling and development Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). We strive to create an open and welcoming space where we empower, uplift and connect with each daily. At Planday, everyone has the freedom and support to be their true, authentic selves, allowing us to simply thrive together.